Making the Most of Coordinated Entry: Developing a Performance-Focused System


Webinar Details

Developing system performance measures and monitoring them consistently is imperative to ensuring an effective coordinated entry system that meets the needs of homeless families and individuals. Implementing these performance measures is hard work. It requires community engagement and input, breaking down silos, and using flexible tools to facilitate data-driven decision making system-wide, as well as on the ground at the point of service.

While coordinated entry projects across the country are at varying stages of implementation and design, some communities have begun to collect enough data to identify outcomes, and system performance. One such community, the Sonoma County Continuum of Care has developed their coordinated entry system with particular emphasis on system performance. Built on more than three years of work by the Sonoma County Continuum of Care Coordinated Intake Workgroup, Sonoma has designed their system both to assess performance against federal HEARTH measures, as well as progress toward local operational goals and resolving unique challenges within the community.

In this session, a researcher with expertise in homelessness and affordable housing from the Urban Institute will present a look at the state of coordinated entry efforts, anticipated outcomes, and preliminary findings of coordinated entry performance nationwide. This high-level review will be followed by a deep-dive into Sonoma County’s experience constructing their system performance measures, and key implementation decisions and the development of their system evaluation process. The County will also offer an early look at the systems’ performance data and its implications moving forward.


  • Josh Leopold - Research Associate, Urban Institute
  • Teddie Pierce - HMIS Coordinator, Sonoma County Continuum of Care


  • Krysten Applebaum - Strategic Initiatives Consultant, Social Solutions