In PerformWell, we think of outcomes as relatively enduring changes in participants’ attitudes, emotions, knowledge, behavior, health or social condition brought about by the intentional action of programs. Measuring progress toward outcomes is a central part of performance management (see “Improve Service Delivery” for information about another important part of performance management, how to measure and manage program implementation to ensure that it is as effective as possible).
By clicking on an outcome area on the left bar, you can drill into specific outcomes and indicators. Read about each of the outcomes and indicators for useful context about what they mean, their importance, how to interpret results, and find surveys/assessments to measure each.
Outcomes and indicators content will continue to be added along with surveys/assessments.